FAQs

What is a promotional product?

A promotional product is used to describe a branded item of merchandise that is used to promote a company, product, service or event. These items usually have a company’s brand, logo or slogan printed on them. Generally, a promotional product is given away without obligation at expos, conferences, trade shows or promos.
A promotional product is also known as a promotional item, promotional gift, advertising gift, merchandise, give-away, freebie, or guerrilla-marketing item.

What is a corporate gift?

A corporate gift is an item of merchandise that is given away by a company to clients or customers as a gesture of appreciation either for sales, referrals or other reasons. Corporate gifts can also be used to recognise employees and their achievements. A corporate gift is generally a higher price and considered a more premium item, compared to a promotional product.

A corporate gift can also be known as giftware, client gift, executive gifts, conference gifts, employee gifts or client gift.

What is business wear?

Business wear is a type of uniform clothing worn by members of a company. Many companies required their employees to wear a uniform while working (typically within an office environment). Business wear creates a professional and standardised identity, a sense of unity and equality between staff, and for the company. Business wear also places less pressure on staff to spend money on clothes. If your brand is on the uniform, it will increase the exposure and visibility of your brand in public.

Business wear can also be known as uniforms, corporate wear, corporate attire, and executive clothing. Business wear can include dress shirts, dress pants or trousers, skirts, vests or sweaters, ties, belts, jackets, knitted jumpers or cardigans.

What is work wear?

Work wear is clothing that is worn when carrying out activities at work that involve manual labour or work outdoors. Work wear provides greater durability and safety than normal business wear. Work wear is generally used in trades, labour and hospitality industries. Your brand can also be placed on work wear; it will increase the exposure of your brand in public.

Work wear can also be known as outdoor wear, corporate work wear, industry wear, or trade wear.

What is safety wear?

Safety wear is clothing and accessories that are worn to protect the wearer from harm or from a hazard in the workplace. Safety wear can be incorporated as part of an article of work wear (or uniform) or can be a separate item. The wear can be provided with protection from the sun, rain, wind, cold, heat, low-light, high levels of noise, vibration, cuts, abrasions, falls, head injuries and many other hazards.

Safety wear can have a variety of features such as sun protection, water resistant, insect repellent, flame resistant, anti-bacterial, reinforced stitching or rivets, static neutral, high visibility material, reflective tape, heavy duty fabric, cool lightweight fabric, Kevlar or heat management.

Safety wear can also be known as hi-vis work wear, high visibility clothing, personal protective equipment (PPE), protective clothing and protective wear. Safety wear includes clothing, coveralls or overalls, vests, gloves, caps, beanies, cooling accessories, boots, rainwear, windcheater, socks and disposable items.

How does Jiyano remain so innovative?

Jiyano remains innovative within the work wear, safety clothing, uniform, and promotional product industries by being proactive and constantly researching what is new on the market. Jiyano aims to provide these new products to our clients first by staying in touch with products currently being developed.

Is Jiyano a member of the Australia Promotional Product Association?

Jiyano is a member of the Australia Promotional Product Association (APPA) (www.appa.net.au).

Can you help me pick a promotional product? What information do you need to know about my promotion?

The friendly and expert team at Jiyano is happy to help you find the right solution for your promotional needs. To help you find a product we’ll need to know:

  • What is the purpose or objective of your promotion?
  • What information do you want your promotion to communicate?
  • What would you like the recipients of your promotional product to think about your company, product or service?
  • Who is the audience that your promotion is aimed at?
  • What is the response you would like from your audience or the recipients of the promotional product?
  • What other promotions (if any) have you done in the past? (It’s ok if this is your first promotion)

How do I browse the Jiyano online catalogue?

You are able to view Jiyano’s various uniform and promotional products online, by selecting the area that you are interested in from the ‘Products’ menu at the top of our website. Alternatively, you can type a word that describes what you are looking for into the search bar that appears at the very top of the page.

If you can’t find you are looking for, please contact Jiyano directly and we can assist you.

Why can’t I see all your products online?

At Jiyano, we pride ourselves in offering all of our client’s competitive prices with solutions tailored to your specific needs and budget. Sometimes products that we have stocked no longer fit this criteria and the team at Jiyano has made the tough decision to discontinue stocking that item. Other times the item might be currently out of stock.

In the 30+ years that Jiyano has been servicing our clients we have become the source of a number of uniforms, promotion products and corporate gifts. Due to the large volume of options that are available for some product lines, Jiyano has not included all of them online so that we can assist you in tailoring the item to suit your specific needs.

If you can’t find you are looking for or are having trouble locating your item, please contact us directly and one of our team can contact you directly to assist you in locating that item, or a better one.

Why don’t any results appear when I use the search?

If no search results appeared this could be due to a few different reasons. These could include:

  • you may have entered too many words in the search bar,
  • the word or part number that you entered was not recognised, or
  • the item is no longer available.

If you can’t find what you are looking for or are having trouble locating your item, please contact us directly and one of our team can contact you directly and we can assist you.

What if I can’t see the item I am after?

Due to the large volume of options that are available for some items, Jiyano has not included these items online. We do this so we can better assist you in tailoring the item to suit your specific needs, the item may also be out of stock.

Jiyano do have some items that are exclusively available or are unable to be placed online due to various reasons.

If you can’t find that you are looking for or are having trouble locating your item, please contact us directly and one of our team can contact you directly and we can assist you.

 

Guarantees

Do your uniforms, promotional products and corporate gifts come with any guarantees?

Jiyano offers a guarantee on all of our products to repair manufacturing faults. We will replace anything that has manufacturing faults.
Some of our items do come with specific guarantees and warranties. We recommend that you contact us for more information about specific products.

 

Sizing

How do I know what my clothing size is?

The best way to determine your size is to base it on the clothing size that you currently wear. Clothing sizes can vary between suppliers, however during the purchasing process we will assist you to pick the best clothing size for your team.

 

Workwear

What sun protection does your work wear offer?

Jiyano offers sun protection in our work wear and safety wear product ratings at 15 (good protection), 30 (very good protection) and 50+ (excellent protect) to prevent the Ultraviolet Radiation (UV) from the sun being transmitted through the fabric.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our work wear team will be able to assist you with more detailed information.

Is your work wear or safety wear flame resistant?

Jiyano offers a number of products within our safety wear range with flame resistant properties. For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our safety wear team will be able to assist you with more detailed information.

Is your work wear or safety wear water resistant?

Jiyano offers a range of products within our safety wear and work wear ranges that have water-resistant properties. Our water resistant products are manufactured from rainwear fabrics, with our premium rainwear products using water resistant membranes manufactured into the rainwear fabric to ensure water can’t penetrate through the fabric.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our work wear or safety wear team will be able to assist you with more detailed information.

Is your work wear static neutral?

Jiyano offers a range of work wear that is static neutral or does not attract static electricity. The best form of static control in uniforms is to manufacture them from 100% cotton material.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our work wear or safety wear team will be able to assist you with more detailed information.

Does your work wear or safety wear come in high visibility or high-vis material?

Jiyano offers a large range of safety wear that is manufactured from high visibility or high-vis fabrics. All of Jiyano’s high-vis safety wear is manufactured to Australian Standards to ensure that the fluorescent qualities are within the required range.

Jiyano also offers high-vis safety wear that is combined with reflective tape.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our safety wear team will be able to assist you with more detailed information.

Does your work wear or safety wear come with reflective tape?

Jiyano offers a range of safety wear that has reflective (retro reflective) tape applied to various sections of the uniform, if required. We are able to provide you with reflective tape for general safety wear, as well as safety wear with flame resistant qualities.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our safety wear team will be able to assist you with more detailed information.

Is your work wear cool and lightweight?

The Australian climate is hot and when you are wearing various work wear, and safety wear can be even hotter! Jiyano know this, which is why we offer work wear and safety wear that is lightweight and breathable, but still durable. Some of our products also have mesh ventilation in key perspiration points.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our work wear or safety wear team will be able to assist you with more detailed information.

What insect repellent quality does your work wear offer?

Jiyano has a variety of work wear products that have insect repellent properties manufactured into the fabric. The fabric has been designed and tested to prevent insect bites from mosquitoes, ticks, lice and bed bugs for up to 100 washes. These products are non-toxic to humans and are odourless.

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our work wear team will be able to assist you with more detailed information.

I have technical questions about a product? Who do I contact?

For technical information specific to your product please see the product description on our website, or contact Jiyano and one of our expert team will be able to assist you.

 

Customisation

What type of printing can you do on your business wear, work wear and safety wear?

Sublimation – Dye Sublimation is a process of printing to the fabric that provides the best quality, most durable printing option. In sublimation, the links are fused into the fabric as opposed to sitting on top of the fabric, such as injet or screen printing.

Screen Printing – this process offers the best value for money when you are printing only a few colours. It has a faster turnaround time, and it quite durable.

Vinyl Transfer – this process is popular for designs that are high-impact and have a clear sharp edge. It is cost effective for small orders or when customising each uniform. Vinyl Transfers are perfect for custom team wear names and numbers.

Embroidery – this is a popular choice for uniforms that need a high-end professional look. It is a great process for placing your logo on your corporate uniforms and business wear. This process is popular for polo shirts, fan and promotional clothing.

Can I put my brand or logo on your uniforms and promotional products?

You are able to print on any off our uniforms and promotional products. Some of products do have restrictions of the type of print process that you can use, (such as the type of fabric, number of colours to print, size of the printing, the number of words) that you need to print.

What files do you need for printing?

A Vectorised Artwork file, as known as an EPS (.eps) or AI (.ai) file is the preferred file type as these files allow for the correct reproduction of your logo and elements onto unfiroms, safety clothing, work wear, giftware and promotional products without any loff of quality, detail or accuracy.

If you are sending us files for embroidery or promotional product printing, you may be able to send through a high resolution JPEG (.jpg) file or PDF (.pdf). Depending on what the surface is that we are printing onto and the level of detail involved, a JPEG or PDF file may not be of a high enough quality.

Jiyano will be able to let you know what file type is appropriate for your order, and assist you with being able to source the correct one.

How do I know what colour will be printed?

Jiyano uses the Pantone Colour Matching System (or PMS Colour) to ensure that all our uniforms, safety clothing, work wear, giftware and promotional products are printed to the colour that you require. By using PMS Colour we are able to ensure that no matter who or where your uniform or merchandise is printed the colours match. If you would like to see your Pantone Colour, please visit http://au.pantone.com/pages/pantone/colorfinder.aspx and type your PMS Code in.

 

Quotes

I would like corporate gifts or giftware for the Christmas holidays, when should I order these?

Jiyano recommends that you order at least 8 weeks prior to the Christmas holiday period. However we are able (in some circumstances) to process orders in less time.

For custom manufactured orders, bulk orders or orders being produced overseas may require a longer period. Please give us a call, and our friendly staff will be able to advise more specific order processing time.

I would like a quote? How do I get one?

If you would like a quote please visit out ‘Get a Quote’ page, complete the form and let us know what product(s) you are interested in. Jiyano will then be in touch to discuss your needs in greater details to ensure that we are able to give you the best solution for your needs.

How do I place an order?

Once you receive your quote from Jiyano, your dedicated team member will take you through this process. They will be in contact to walk you through your quote to ensure that we do not miss anything and discuss the prices.

If you quote is correct and you would like to proceed, you will need to return your approved quote to Jiyano for processing.

How long will my order take to deliver?

Jiyano offers a 7-10 working day turnaround period from the artwork approval of your uniform or promotional product. If you require large quantities for custom orders, this time period may be extended due to the quantities or any variations that may be required.

Jiyano strives to achieve the best result for our clients, and will go above and beyond to fulfil your needs.

Why can’t I order and pay online?

As we work with a variety of clients in various sized companies and sectors, we have found that each client has different requirements for their procurement and accounts process. By not requiring online payment we are able to tailor your account to fit within your company’s accounting processes.

Please give us a call if you would like to speak to Jiyano’s accounts team.

Can I change my order?

If you would like to make any changes to an order that you have already placed, please contact our team as soon as possible and we can assist you the change depending on where your order is in the manufacturing process.

How do I approve my quote?

Once you receive your quote from Jiyano, your dedicated team member will take you through the process.

How do I pay for my order or pay my invoice?

Once you receive your quote from Jiyano, your dedicated team member will take you through this process. Jiyano accepts payment via Direct Deposit, EFTPOS, Credit Card and Cheque.

How do I change the delivery address?

If you would like to change your delivery address, please contact our team as soon as possible to make the change. Once your order has started to be shipped, we may not be able to guarantee that we can change the delivery address.

Do you have sales or clearance specials?

From time to time Jiyano does have sales and clearance specials on various promotional products, corporate gifts, giftware, business wear, work wear, safety wear and merchandise. If you would like to be notified of these specials, please subscribe to our e-Newsletter or visit our News section to stay up to date.

Where do you deliver?

Jiyano offers shipping worldwide.

How much does shipping cost? How long does shipping take?

The cost and length of time will vary depending on your location and the shipping process used.

 

Returns

I received my order and it’s not what I ordered?

If you didn’t receive your correct order, please contact Jiyano as soon as possible so that we can find you a solution as quickly as possible.

 

Contact

Contact Jiyano

If you would like a sample, please contact the Jiyano team today to discuss your needs. Jiyano will issue an invoice for any samples supplied to you, however if you choose to go ahead and order with us, we will deduct the amount from your order.

How do I subscribe to your newsletter?

You can subscribe to our e-Newsletter by completing the form, here, and leaving your name and email address.

How do I contact Jiyano?

You can contact Jiyano using the form on our contact page, or by emailing orders@jiyano.com.au or calling us on (02) 9693 1331 (or +61 2 9693 1331 for international callers).

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